FAQs

Nonprofit FAQ




Welcome to the Yellowstone Valley COVID-19 Community Giving site!

Our goal is to help potential donors find your organization, learn about your immediate needs in the midst of COVID-19 and be inspired to donate online immediately. This platform will help you increase exposure, funding opportunities, productivity and transparency to communicate your impact and results to new audiences.


Looking for tips on how to engage your donors during COVID-19? Check out GiveGabs Nonprofit Training on "Strategies for an Impactful Giving Day During COVID-19" and other COVID-19 resources in the updated Nonprofit Toolkit. Here you can learn ideas for leveraging social media, hosting virtual events, re-framing your communications, as well as utilizing existing fundraising tools!


Were you previously registered for Yellowstone Valley Gives?

Update your profile to reflect your most current and pressing needs. Your profile allows you to make custom giving levels that donors can relate to, as well as adding visual elements like images and videos. Use these tools to your advantage to tell your organization's story right now!

Contact your donors and let them know the platform is now open for donations. Many donors had already planned to support you during Yellowstone Valley Gives, and will still want to support you how they can. Remind them that you need them now more than ever! Note: Yellowstone Valley Gives 2020 is tentatively postponed until the Fall and more information will be coming shortly!

Share, Share, Share! Use all of your social media/digital marketing channels to let people know that our platform is here to help the nonprofit community through these exceptional times. This will serve to remind existing donors and bring new ones to you. There is a lot of noise happening on social media - so make sure you're posting to increase engagement and utilizing this time to increase your knowledge of social media marketing tools like Facebook Live! Check our the Yellowstone Valley Gives training page for archived training! 


Q. What is Yellowstone Valley COVID-19 Community Giving?

The Billings Community Foundation has repurposed Yellowstone Valley Gives to serve as a regional COVID-19 Community Giving platform to assist in raising critical funds for nonprofits throughout the Yellowstone Valley during this time of exceptional need.

In addition to offering an opportunity to contribute to the COVID-19 Community Response Fund, we also urge donors to look for opportunities to support the critical needs of local nonprofits by making general operating support grants and donations directly to the organizations they care about most!

The Yellowstone Valley COVID-19 Community Giving initiative is brought to you by the Billings Community Foundation as part of our immediate and coordinated response to the current COVID-19 pandemic.


Q. When is Yellowstone Valley COVID-19 Community Giving?

The site will open on Monday, April 6th and remain open until further notice. The Yellowstone Valley Giving Day will  be rescheduled for another date in the fall of 2020 - more information to come.


Q. Where do I find up-to-date information on “Yellowstone Valley Gives”?

Please check the Billings Community Foundation website or Facebook page for updates, events, and other information related to #YVGives2020.

Your organization may submit events to be listed on the schedule of events page here


Q. Who puts on Yellowstone Valley Gives?

The Billings Community Foundation is the driving force behind Yellowstone Valley Gives. Our mission is to help individual donors and charitable organizations meet the needs of the Greater Yellowstone Valley Region of Montana.

We encourage local philanthropy through the Yellowstone Valley Giving Day by:

  •  Bringing nonprofits and donors together.
  •  Increasing public awareness of the impact made by nonprofits.
  •  Connecting people to the causes they care about most.
  •  Providing a fun and meaningful ways for the community to give charitably.

Yellowstone Valley Gives is only possibly because of our generous community partners. All partners are listed on the homepage.


Q. Does the Billings Community Foundation get a portion of the donations?

No. We do not take any portion of gifts from Yellowstone Valley Gives. We only receive gifts made directly through our giving day profile and we are ineligible to win prizes.


Q. Which organizations may participate?

Organizations that are verified 501(c)3 charitable nonprofits that are located and serving in the Greater Yellowstone Valley Region, Montana are eligible to participate. This includes, but is not limited to: Big Horn, Carbon, Custer, Ferguson, Musselshell, Rosebud, Stillwater, Treasure and Yellowstone County.

Schools and churches that have the proper IRS documentation are also eligible to participate.

We verify that each and every participating organization is legally able to collect donations, so donors can feel confident that their contribution is going to a legitimate and reputable organization!


Q. What is GiveGab?

GiveGab is an online giving platform that helps nonprofits raise money, engage donors, and manage volunteers quickly and efficiently. GiveGab offers a full portfolio of simple and easy-to-use products that allow organizations to function in a more streamlined manner.


Q. Is there a fee to participate?

Yes. Registration is $100 per organization. This fee helps to support the marketing infrastructure of the Giving Day and build buy-in from nonprofit participants. If you organization cannot afford the registration fee, please contact Lauren Wright at lwright@billingscommunityfoundation.org.


Q. Can more than one person claim admin access on our organization’s page?

Yes, pending approval from existing administrators. All administrators will need to create profiles on GiveGab. Every person who has administrative access will receive emails about updates to their page.


Q. Why should my organization participate?

Great question! The Yellowstone Valley Gives team supports giving directly to the nonprofit of a donors choice. That's why we use a platform that will allow you to do just that - all throughout the year - by enabling you to come back and give again and/or schedule a recurring gift.

  1. Year after year, Yellowstone Valley Gives helps raise awareness for the sector. By coming together one day, we are able to leverage all of our resources to promote all of the good work charities are doing in our community!
  2. Yellowstone Valley Gives exists to support, equip, and serve the local nonprofit community through free workshops and tools and templates that can be used to fundraise year-round. We hope to provide each and every nonprofit with the tools they need to thrive!
  3. By providing access to year-round online fundraising pages, Yellowstone Gives provides many small agencies with the opportunity to engage with donors in new and fun ways while promoting social sharing! Last year, Yellowstone Valley Gives provided over $10,000 in Incentive Funds to agencies that participated in the event. This money was spread out among the participants and enabled nonprofits to maximize their efforts!
  4. Giving is contagious and by creating an entire event dedicated to giving, we can come together as a community and encourage our friends and family to give to the causes we love the most. With so many new nonprofits to discover, there's something for everyone!

Q. How can my nonprofit participate?

Search for your organization by name or EIN here. If you do not see your organization listed, you will have the opportunity to create your organization’s profile. You can check out the support articles which walk you through the process here, or you can email Lauren Wright at lwright@billingscommunityfoundation.org for more information.


Q. How much of the donation will go to my organization?

Of a donation, 5.2% + $0.30 will be retained by the credit card companies, GiveGab, and the Billings Community Foundation. The complete breakdown is as follows:

2% service charge from GiveGab for building and maintaining the hosting site. This is the only cost accrued by GiveGab and it goes to cover site building and maintenance, live event customer service, and donation processing.

2.2% + $0.30 is charged on all transactions made with any card provider. In past years, fees have been higher for transactions with American Express. These are standard charges from each credit card company for donations made online. A donor is given the option to cover the fees and if they choose this option, 100% of their online charitable gift will go to the receiving organization. All donations are final and cannot be refunded.

1% is retained by the Billings Community Foundation for hard costs related to platform management and to support the programming, training, and other opportunities offered by the Billings Community Foundation throughout the year.

In 2019, 95% of donors chose to cover all of the processing fees. By choosing to cover those fees, the nonprofit(s) of their choice receive 100% of the intended gift.


Q. Who will receive the donor’s contact information?

The organization(s) a donor chooses to support will have access to their name, email address, phone number, and physical address. This information is used solely to send thank you messages, provide the option to receive future notifications, and to notify donors of future activities. The Billings Community Foundation has access to this information to assist with questions, concerns, and followup requested by the donor. Organizations will be notified that the donor gave anonymously, but will still have access to the donor's name and contact information on their donation reports.


Q. Who do I contact for help with the registration process?

If you have questions related to the Giving Day platform or your profile, please contact GiveGab support in the blue chat bubble at the bottom right of your screen.

If you have questions related to logistics or local considerations, please contact the Billings Community Foundation Executive Director, Lauren Wright at lwright@billingscommunityfoundation.org.


Q. If I have a fiscal sponsor, can I participate in Yellowstone Valley Gives?

Absolutely! GiveGab accommodates fiscal sponsorship as an option to receive tax-deductible donations if your organization is not currently eligible to receive tax-deductible gifts. You can learn more about fiscal sponsorship on GiveGab here:

What is a fiscal sponsorship? 

How does a fiscal sponsorship work on GiveGab?

Q. If my organization decides not to participate after already registering, can we get a refund?

Refunds for registration will be considered by situation. No refunds will be issued after registration closes on April 1st, 2020.


Q. How can I find out more about Yellowstone Valley Gives?

Stay tuned to this website for more information and detail as the event draws close. You can also follow us on Instagram @billingscommunityfoundation and "like" us on Facebook to stay updated. The Billings Community Foundation will be hosting training sessions for nonprofits to share tools, highlight matching grants and strategize together to make this day another one for the history books!

We also encourage all participants and their giving day team members to join the Community Foundation’s mailing list to receive up-to-date Yellowstone Valley Gives information.


Q. What else? Any fine print?

The Billings Community Foundation can modify any restrictions or conditions if, in the judgment of the Board of Directors, such restriction or condition becomes unnecessary, incapable of fulfillment or inconsistent with the charitable needs of the community.  As such, the Billings Community Foundation reserves the right to deny or condition the distribution of prize grants if, in the judgment of its Board of Directors, such restriction or condition becomes necessary.



Donor FAQ

Welcome to Yellowstone Valley COVID-19 Community Giving, an initiative of the Billings Community Foundation in response to the worldwide COVID-19 crisis. Here you can find detailed information about local nonprofit organizations serving the Yellowstone Valley Region of Montana, and make a gift right away. Yellowstone Valley COVID-19 Community Giving offers you the opportunity to learn about and contribute to the causes you care about at a time they need it most.

Your donation is designated as an unrestricted fund, and deposited directly to the organizations within 5-7 business days, affording the organization to utilize those funds to address their most critical needs. If you have additional questions about Yellowstone Valley COVID-19 Community Giving, please see the FAQ's below or contact the Billings Community Foundation's Executive Director, Lauren Wright, at lwright@billingscommunityfoundation.org.

Through this website, you can find organizations by simply using a name, keyword, location or cause search. Participating agencies have created profiles to share their stories and help supporters like you understand the impact that your gift will have. To start looking for an agency to support, head to the Search page or use the available keyword search right in the header at the top of your screen! Not able to find a particular agency? It's possible they aren't participating yet - be sure to encourage them to register!


Q. What is Yellowstone Valley COVID-19 Community Giving?

The Billings Community Foundation has repurposed Yellowstone Valley Gives to serve as a regional COVID-19 Community Response platform to assist in raising critical funds for nonprofits throughout the Yellowstone Valley during this time of exceptional need.

In addition to offering an opportunity to contribute to the COVID-19 Community Response Fund, we also urge donors to look for opportunities to support the critical needs of local nonprofits by making general operating support grants and donations directly to the organizations they care about most!

The Yellowstone Valley COVID-19 Community Giving initiative is brought to you by the Billings Community Foundation as part of our immediate and coordinated response to the current COVID-19 pandemic.


Q. When is Yellowstone Valley Gives COVID-19 Community Response?

The site will open on Monday, April 6th and remain open until further notice. The Yellowstone Valley Giving Day will  be rescheduled for another date in the fall of 2020 - more information to come.


Q. Who puts on Yellowstone Valley Gives?

The Billings Community Foundation is the driving force behind Yellowstone Valley Gives. Our mission is to help individual donors and charitable organizations meet the needs of the Greater Yellowstone Valley Region of Montana.

We encourage local philanthropy through the Yellowstone Valley Giving Day by:

  • Bringing nonprofits and donors together.
  • Increasing public awareness of the impact made by nonprofits.
  • Connecting people to the causes they care about most.
  • Providing a fun and meaningful ways for the community to give charitably.

Yellowstone Valley Gives is only possibly because of our generous community partners. All partners are listed on the homepage.


Q. Why give through Yellowstone Valley COVID-19 Community Giving?

Nonprofits play critical roles in supporting and strengthening the Yellowstone Valley – in health, arts, environment, education, social services and many other areas. In today’s challenging economic environment, these organizations are pressed to accomplish much more with much less. Unrestricted donations like those raised during Yellowstone Valley Gives provide critical support for their good work.

While we hope you will support local groups and causes all year, Yellowstone Valley COVID-19 Community Giving inspires community-wide giving by providing access to 100+ local nonprofit information and fundraising needs. This is an extraordinary opportunity to celebrate the spirit of generosity and community in the Yellowstone Valley.


What Can You Do to Further Support Your Favorite Nonprofit Organization Right Now?

In addition to making a gift, you can subscribe to their newsletters, sharing their profiles on social media, and even create a Peer-to-Peer Fundraising page to help them meet their goals. Please contact the agency directly (see the contact information available on their profile) to learn more about these opportunities.


Q. Where can I give in person during Yellowstone Valley Gives?

In an effort to follow social distancing guidelines, all in person giving events and celebrations have been cancelled until further notice.


Q. How can I become a Partner to help make Yellowstone Valley Gives a success?

In order to make an amplified impact on the fundraising effort of nonprofits participating in Yellowstone Valley Gives, we encourage local businesses and individuals to become sponsors.

Sponsoring Yellowstone Valley Gives means that your business supports this initiative, while simultaneously gaining positive exposure throughout the day of events, media opportunities and high volume website traffic.

To find out more about becoming a Sponsor, please contact the Billings Community Foundation Executive Director, Lauren Wright at lwright@billingscommunityfoundation.org.

Please see the #YVGives2020 Partnership Packet for a full list of opportunities.


Q. Can I fundraise for my favorite nonprofit?

Yes! You can be a champion for the cause(s) you care about – we call these Peer-to-Peer Fundraisers!

Become a champion for your nonprofit. If you weren't invited to fundraise for an organization, you can still sign up to be a fundraiser!

  • Visit the organization’s page.
  • Click the "Fundraise" button!
Spread the word. Talk about Yellowstone Valley Gives with friends, family, and colleagues. Email your friends. Post about on it Facebook or share one of the posts on the Billings Community Foundations Facebook Page. Change your profile picture and cover photos to Roanoke Valley Gives graphics.

Please note that in order to create a Fundraising Page you will be prompted to sign into your GiveGab user account, or create one if you don’t already have an account.

Q. Beyond a donation, what else can I do to support my favorite nonprofit during the event?

Please spread the word among your friends, family and network about Yellowstone Valley Gives and the good work nonprofits do in our area. One of the best ways to help will be to use email and social media such as Facebook and Instagram to let people know you are giving and encourage others to do the same. Your favorite nonprofits may also conduct online media campaigns or carry out creative ideas and events to promote the day and compete to win incentive prizes. We hope you will support them however you can!


Q. Who can donate?

Anyone may donate! It doesn’t matter where you live or how much you give! Collectively we can all make a significant impact for organizations in our community!

All donations made through the Yellowstone Valley Gives online portal are tax deductible and cannot be refunded.

Donations will be processed and receipted by GiveGab.


Q. Can I give to more than one organization at a time?

Yes! If giving online, look for the button that says “Add Another Organization” on your donation flow or feel free to continue shopping around the site and the gift basket will save your donations for you.


Q. Is there a minimum for credit card donations?

The minimum donation is only $10 The maximum gift will be determined by the donor’s generosity and credit card limit.


Q. Are gifts tax-deductible?

Yes! All gifts are 100% tax deductible and will be for the unrestricted use by the recipient organization. Once you make a donation, you will immediately receive an email from the organization confirming your tax-deductible gift. Please save the email for your records for tax purposes. If you need another copy of your receipt, feel free to use the little blue chat bubble on the bottom right hand corner for assistance.


Q. Where can I donate?

Yellowstone Valley Gives COVID-19 Community Response is an online platform for supporting nonprofit organizations in the Yellowstone Valley. You can give online at www.YellowstoneGives.org.


Q. How much of my donation goes to the nonprofit?

Of a donation, 5.2% + $0.30 will be retained by the credit card companies, GiveGab, and the Billings Community Foundation. The complete breakdown is as follows:

2% service charge from GiveGab for building and maintaining the hosting site. This is the only cost accrued by GiveGab and it goes to cover site building and maintenance, live event customer service, and donation processing.

2.2% + $0.30 is charged on all transactions made with any card provider. In past years, fees have been higher for transactions with American Express. These are standard charges from each credit card company for donations made online. A donor is given the option to cover the fees and if they choose this option, 100% of their online charitable gift will go to the receiving organization. All donations are final and cannot be refunded.

1% is retained by the Billings Community Foundation for hard costs related to platform management and to support the programming, training, and other opportunities offered by the Billings Community Foundation throughout the year.

In 2019, 95% of donors chose to cover all of the processing fees. By choosing to cover those fees, the nonprofit(s) of their choice receive 100% of the intended gift.


Q. Who will receive my contact information?

The Billings Community Foundation and the organization(s) you choose to support will have access to your name and email address. This information is used solely to send thank you messages, provide the option to receive future notifications, and to notify you of future activities.

You have the option to make your donation anonymous. Anonymous donations will be displayed as "Anonymous." on the organization's page. Organizations will still have access to your name and email address.


Q. Can I make donations via a mobile device?

Yes! Simply visit www.YellowstoneGives.org on your mobile device.


Q. Can I make my donation using Apple Pay, Google Pay, or Microsoft Pay?

Yes! Here is a breakdown of the requirements for each payment method:

To use the "Mobile Wallet integration" you must use HTTPS and a supported browser. In addition, each payment method and browser has specific requirements:

Apple Pay

  • Safari on Mac running macOS Sierra or later.
  • An iPhone (not an iPad; Safari doesn't support them yet) with a card in its Wallet paired to your Mac with Handoff, or a Mac with TouchID. Instructions can be found on Apple's Support site.

Mobile Safari

  • Mobile Safari on iOS 10.1 or later
  • A card in your Wallet (go to Settings → Wallet & Apple Pay)

Google Pay

Chrome Mobile for Android

Microsoft Pay


Q. Do I need to create an account with GiveGab?

No, you do not need to create an account to make a donation. The benefits of creating an account include having your tax receipts collected in one location, being able to track your donations, follow the charities you support, and engage in future volunteering and donations.


Q. What is GiveGab?

GiveGab is an online giving platform that helps nonprofits raise money, engage donors, and manage volunteers quickly and efficiently. GiveGab offers a full portfolio of simple and easy-to-use products that allow organizations to function in a more streamlined manner.


Q. How will donations be reported on the donors credit card statement?

The statement will show a charge for each organization to which a donation was made. It will show GiveGab-[organization name]. If you are making multiple gifts or high volume gifts, it might be worth checking with your bank ahead of time so that your card is not flagged!


Q. What if my preferred organization is not listed?

If your preferred organization id not listed, that means they have not registered for Yellowstone Valley Gives. Please reach out to them to encourage them to participate! You can use the “Search” function on www.YellowstoneGives.org to find other causes that match your passions!


Q. Who can I contact if I have additional questions?

Click the blue chat bubble for immediate support or email the Billings Community Foundation, Executive Director, Lauren Wright, at lwright@billingscommunityfoundation.org.